Our Policies

Kole Jax Designs LLC Polices. 
By checking the box and agreeing to the terms layed, that is agreement on the following terms 

Return Policy:

Please make sure to read item descriptions we try to be very detailed with sizing etc. If you have questions about a specific product please contact us prior to purchasing, we are happy to help. 
If we made a mistake and shipped an incorrect item or if item damaged in shipment we will get that fixed for you please contact us. Being that we are made to order, meaning we make each piece specifically for you after you have placed your order, we do not offer refunds. We only offer store credit within 14 days of receiving your item(s) this excludes any items with personalization. If item has personalization we will not offer exchange. 
Also items with a discount greater than 30% are considered final sale.

For items arrived damaged due to shipment please contact us within 3 days after delivery- we will get you taken care of. In the event your arrived damaged item cannot be fixed or replaced we will offer an exchange or refund for your item.

Being that our items are considered costume jewelry we do not warranty our jewelry under any circumstance including wear and tear, breakage, water damage etc. Items are considered FINAL SALE with regards to warranties. With the exception of arriving to you damaged from shipment. Please note our jewelry is also not intended for under the age of 12. If something happens to your item within our 14 day exchange period please contact us and we will work with our customers on a case by case basis.

Cancelations after payment has been received are not accepted. Please consider prior to purchase. 
Kole Jax Designs LLC reserves the right to refuse or cancel a transaction.

Coupon Codes: 
Coupon codes must be entered at check-out to qualify and are not retroactively applied. Only one code may be applied per purchase.

Processing times and shipping info: We are made to order- meaning we create your jewelry after you have placed your order- in most cases we will ship within 5-7 business days- however do we ask for at least 1-3 weeks.  
Priority mail shipping can speed up the transit time once shipped but does not speed up this processing time stated above.

We are not responsible for USPS once the package has left our building we have no control over the package once out of our hands,  if wanting your package to be insured in the event of the post office making a mistake please use priority mail. 

Important HOLIDAY ORDERING INFO: Please note we are made to order and ask for 1-3 weeks processing time to create your designs. Our Christmas order cut-off will be DEC 12th- subject to change- We will be upgrading shipping after that to hopefully get orders placed out to you before Christmas but there is no guarantee....

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